At Fairoaks, we value the trust you place in us when sharing your personal information. This Privacy Policy details how we collect, utilize, store, and protect your information when you register an account, make transactions, or interact with our platform.
1. Information We Collect
To provide a robust trading environment and comply with regulatory requirements, we collect several categories of information:
- Personal Identification Data: Full name, date of birth, identity card (passport, driver's license), and tax identification numbers.
- Contact Information: Residential address, phone number, and email address.
- Financial and Transactional Data: Bank account numbers, credit/debit card information, transaction histories, wallet deposits, and withdrawal details.
- Technical & Device Information: IP addresses, browser types, operating systems, and device identifiers collected automatically via cookies.
2. How We Use Your Information
Your information is processed for specific, authorized purposes:
- Account Administration: Setting up, operating, and managing your trading account, profiles, and wallet functions.
- Regulatory & Legal Compliance: Performing essential Anti-Money Laundering (AML) checks and Know Your Customer (KYC) identity verifications.
- Transaction Executions: Depositing, withdrawing, and completing your financial trades or investments securely.
- Customer Support: Resolving technical inquiries, handling support tickets, and addressing platform feedback.
3. Data Sharing & Disclosures
We do not sell your personal data. We only share information under strict conditions:
- Service Providers: Sharing with verified partners (payment processors, hosting providers, KYC verification services) who operate under confidentiality contracts.
- Legal & Judicial Authorities: Disclosing details to government, regulatory, or judicial bodies when mandatory to prevent fraud, comply with laws, or protect other users.
- Corporate Restructuring: Sharing details in the event of a merger, acquisition, or sale of corporate assets, subject to high confidentiality standards.
4. Data Security & Storage
We use advanced industry-standard protection measures, including Secure Socket Layer (SSL) encryption, firewalls, and multi-factor authentication, to safeguard your data. Your data is stored on highly secure servers colocated in Equinix data facilities. We retain your personal information only as long as necessary to fulfill legal obligations and active contract periods.
5. Cookies Policy
We use cookies and tracking technologies to monitor platform usage, analyze traffic, and enhance your user experience. Cookies help keep your session authenticated and remember your settings. You can manage or disable cookies directly in your browser configurations, though some platform features may become unavailable as a result.
6. Your Rights
Subject to local regulations (such as GDPR), you have specific rights concerning your personal information:
- Access: The right to request copies of your personal data stored on our servers.
- Correction: The right to update or correct inaccurate details.
- Deletion: The right to request the deletion of your account and personal data, except where we are legally required to retain it.
- Withdraw Consent: The right to withdraw marketing consent at any time.
7. Changes to this Policy
We may update this Privacy Policy periodically to reflect changes in our practices or regulatory standards. When changes are made, we will publish the updated version on our website and adjust the "Last Updated" date at the top. We encourage you to review this policy periodically.
8. Contact Information
If you have any questions, suggestions, or concerns regarding your privacy or data protection, please reach out to us at:
- Email: support@fairoakstrading.com
- WhatsApp: +18648720154